2.0
Jun 14, 2024
Former employee, more than 1 year
Recommend
CEO approval
Business Outlook
Pros
Remote, pay is decent, weekends/holidays off, perks, extensive 12 week training.
Cons
Limited opportunities for growth. High-stress environment with a constant feeling of inadequacy. Heavy call volume, averaging 60-80 calls per day. Issues with offshore representatives, leading to increased job difficulties. Lack of support for employee well-being. Repetitive, intense training cycles due to high turnover and unmet service levels. Negative impact on mental health. Having worked in three different call centers, I found Prudential to be the most challenging, both in terms of customer interactions and the work environment. While this might suit some personalities, I personally wouldn’t recommend working here.