1.0
Mar 29, 2019
Former employee, less than 1 year
Charlotte, NC
Recommend
CEO approval
Business Outlook
Pros
Great line level employees who are passionate and really want to serve guests.
Cons
Managers salaries are based off a 50 hour work week. Has employees “check-in” and receive guest surveys in order to manipulate service scores. Always trying to put a band aid on a broken bone. I felt misled thinking I was joining a company that was all about culture and the guest experience. Instead my position was “no longer needed” when I raised concern about unethically filing our guest surveys