Customer Service - Enrollment Specialist Pyx Health Employee Review

This is a great place for remote work with software engineering. They are all Macs and Python. If that is your wheelhouse then you are all good. Everyone was friendly their to work with. Never experienced a hot headed moment.

They had to layoff a lot of people in January 2026. They are moving away from using custom software as much as possible.

When I first started as an outbound enrollment specialist the company cared about its employees. They followed their “BBO’s” which stands for beliefs behaviors and outcomes. They appreciated their employees. Monthly incentives were paid out and paid correctly. Helping health plan members was a rewarding experience. Leaderships was supportive.

You can and will be bullied by team leads and department supervisors daily. The incentive pay changes monthly making it literally impossible to make any extra money that the company boasts and lies about in the hiring process. Management and HR use bullying and intimidation tactics. They will unfairly fire you for anything not following the company policies and procedures for discipline actions written or verbal. Be prepared for lack of training and unrealistic metrics you have to meet for onboards of app and call volume. Be prepared for threats of losing your job for not meeting metrics that’s not your fault on a daily basis. This company preys on member’s of health plans who are struggling financially promising food transportation and financial help. Leaderships will demand you do whatever it takes to get onboards including but not limited to lying to health plan members. Call center scripts are outdated by 2 years or more. Members who need support from a mentor do not get called like promised. Do not work “extra time” if offered. They will not pay you correctly for the “extra time” correctly and it takes 6 weeks or more from the day you worked those extra hours to get paid. Horrible company. Lots of nepotism! The only way to move up in the company is to be related to the HR manager!