Senior Business Analyst - Senior Business Systems Analyst QVC Employee Review

Flexibility to work from home.

High call volume. Can't even sip water before the next call is coming through

Work from home, is about the only pro for the job

No work life balance at all, you will NEVER get requested days off approved even if you put it in 10 days in advance, strict attendance policy, their metrics are insane, with mandatory upsells now being 3% and have to do an upsell now WITH EVERY CALL not just sale calls even if the customer is upset, went from 2%-3% upsell goal, I personally started with 38 people in my training there's maybe 3 of us left, you don't even get to breathe between calls, and told not to use the bathroom during high calls times is crazy.