Is QVC a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at QVC have rated their employer with 2.6 out of 5 stars in 291 Glassdoor reviews. This is a lower than average score with the overall rating of QVC employees being 3.2 out of 5 stars. Search open Customer Service Representative Jobs at QVC now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at QVC .

Does QVC pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at QVC with 2.7 out of 5 stars based on 291 anonymously submitted employee reviews. This is 10.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at QVC.

What are the top reviewed jobs at QVC?

Customer Service Representative (291) , Order Entry Representative (53) , Customer Service Representative (CSR) (38) , Intern (32) , Customer Service (29) , Returns Processor (29) , Assistant Buyer (26) , Warehouse Associate (24) , Customer Service Specialist (23) , Manager (21) , Area Manager (20) , Order Services (20) , Warehouse Worker (20) , Equipment Operator (12) , Order Entry (12)

What are the pros of working at QVC according to real employee reviews?

"Great benefits and everyone there was like family." ((in 182 reviews)); "Work from home was the only good thing." ((in 78 reviews)); "The culture is great and they provide you a lot of time and help on the projects you need to complete." ((in 62 reviews)); "Great work life balance and a lovely place to work." ((in 61 reviews)); "Great coworkers and often promote internally" ((in 37 reviews))

What are the cons of working at QVC according to real employee reviews?

"Low pay and a lot of calls." ((in 116 reviews)); "Poor management and pressure for statistics" ((in 91 reviews)); "Salary is low so it's not even worth your while to throw your wknds away." ((in 42 reviews)); "Just hope that you have a good manager" ((in 39 reviews)); "they dont record calls, supervisors do not really care, the tech they use for remote work is terrible and just full of glitches its actually alarming." ((in 31 reviews))

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QVC

Part of QVC Group

QVC Customer Service Representative reviews

2.6

19% would recommend to a friend

(291 total reviews)

David Rawlinson II

23% approve of CEO

20% positive business outlook

Ratings by category

3.6

Diversity & inclusion

2.8

Culture & values

2.7

Work/Life balance

2.7

Compensation and benefits

2.6

Senior management

2.4

Career opportunities

Customer Service Representative employees have rated QVC with 2.6 out of 5 stars, based on 291 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. QVC is rated 26% below average by Customer Service Representative professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

291 reviews

4.0

Jul 22, 2026

Great

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I Had worked for them and it was a cool experience.

Cons

well I can say it was not bad with them

1.0

Jun 20, 2026

Don’t do it

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Only pros - wfh and you get a nice discount

Cons

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

1.0

Jun 2, 2026

Applicant beware.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working from home are the only pros

Cons

The customers are the worst imaginable. Entitled constantly, begging for discounts vs signing up for promo codes. Management over-enforces unattainable kpi's. they do not want you using the bathroom unless its within your scheduled 15 minute breaks. thats no way to treat human beings.

Viewing 1 - 3 of 291 Reviews

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