Customer Service Representative--Work there as last resort - Anonymous employee QVC Employee Review

1.0
Jul 15, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They have a great starting pay. It is good getting to know people. They have nice products on tv.

Cons

10 point policy is ridiculous. Trainers are going too fast in training. They give test to see who make it out of training. Still waiting on my last check. This company has a high turnover.

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5.0
Jun 21, 2026
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Pros

Flexibility to work from home.

Cons

High call volume. Can't even sip water before the next call is coming through

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Only pros - wfh and you get a nice discount

Cons

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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