Great job for the right person - Order Entry Representative QVC Employee Review

3.0
Aug 13, 2016
Recommend
CEO approval
Business Outlook

Pros

Benefit package is one of the best I've seen. Cafeteria food is great. I have made some good friends here.

Cons

Handling time drives everything. While they talk about engaging customers, it all boils down to how fast you can get the call completed. If circumstances cause you to use up your personal time, you can begin accruing points which can lead to your dismissal.

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5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility to work from home.

Cons

High call volume. Can't even sip water before the next call is coming through

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Only pros - wfh and you get a nice discount

Cons

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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