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      QVC reviews

      Customer Service Rep - Customer Service Agent QVC Employee Review

      3.0
      Oct 13, 2016
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can do what is called a self switch where you can switch your regular work day for an off day in your schedule, competition between teams to win items or parties or an extra day off. All benefits after 90 days

      Cons

      Management will do something for a customer that you tills them no on, which undermines what you previously told the customer and this now makes you look incompetent. Depending on your supervisor they freaky don't have your back and care kiss about stats

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      5.0
      Jun 21, 2026
      Order service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility to work from home.

      Cons

      High call volume. Can't even sip water before the next call is coming through

      1.0
      May 13, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, is about the only pro for the job

      Cons

      No work life balance at all, you will NEVER get requested days off approved even if you put it in 10 days in advance, strict attendance policy, their metrics are insane, with mandatory upsells now being 3% and have to do an upsell now WITH EVERY CALL not just sale calls even if the customer is upset, went from 2%-3% upsell goal, I personally started with 38 people in my training there's maybe 3 of us left, you don't even get to breathe between calls, and told not to use the bathroom during high calls times is crazy.

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