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      QVC

      Part of QVC Group

      Engaged Employer

      QVC reviews

      Pay is awful - Customer Service QVC Employee Review

      2.0
      Apr 20, 2017
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits My co workers are great Great atmosphere

      Cons

      I have learned to have great patience with this job .every evaluation I have exceeded expectation. It doesn't reflect in my pay..50% of my calls are verbally abusive calls. We definitely are not getting paid or awarded for our services..

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      5.0
      Jun 21, 2026
      Order service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility to work from home.

      Cons

      High call volume. Can't even sip water before the next call is coming through

      1.0
      Jun 20, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Only pros - wfh and you get a nice discount

      Cons

      Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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