QVC to avoid in 2018 - Senior Planner QVC Employee Review

1.0
Jan 7, 2018
Recommend
CEO approval
Business Outlook

Pros

Overall the business is thrilling and you never get bored. The first couple of years you learn a lot and working for a multiplatform can get you extra skills you wouldn't develop anywhere alse.

Cons

The company is going through a massive organizational change to face fast growing competitors (Amazon, Wallmart) moving toward a matrix organization. Unfortunately it is taking way too long than the original plan and in the past 2 years and half the company lost credibility towards customers and employee, losing money and employers. Plus, there's a huge generational gap between the management coming straight from the 80's , mostly people who only worked for QVC and are totally out of the world (no emails, no apps, no knowledge of competitors), versus the latest hired people, skilled, prepared, flexible AND uber-used to new technologies. These usually do not work at QVC for longer than a couple of years for obvious reasons and generally they end up working for Amazon.

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5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility to work from home.

Cons

High call volume. Can't even sip water before the next call is coming through

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Only pros - wfh and you get a nice discount

Cons

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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