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      QVC reviews

      CSR - Customer Service Representative QVC Employee Review

      1.0
      Feb 18, 2018
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Call Center past employee experience and advice

      Cons

      Constant Monitoring, Constant Nit Picking of good workers, AHT unrealistic, Don't give customer service, Don't be personable with customer, Get customer off the phone in 2 minutes period. Don't care about employees. Not professional.

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      5.0
      Jun 21, 2026
      Order service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility to work from home.

      Cons

      High call volume. Can't even sip water before the next call is coming through

      1.0
      May 13, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, is about the only pro for the job

      Cons

      No work life balance at all, you will NEVER get requested days off approved even if you put it in 10 days in advance, strict attendance policy, their metrics are insane, with mandatory upsells now being 3% and have to do an upsell now WITH EVERY CALL not just sale calls even if the customer is upset, went from 2%-3% upsell goal, I personally started with 38 people in my training there's maybe 3 of us left, you don't even get to breathe between calls, and told not to use the bathroom during high calls times is crazy.

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