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      QVC

      Part of QVC Group

      Engaged Employer

      QVC reviews

      There are better places to work. - Customer Service QVC Employee Review

      1.0
      Feb 27, 2018
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Family atmosphere coworkers are great people.

      Cons

      Computer systems are the worst and it's not fair that you're stats depends on the systems working which they never do. Worst customers in the world and QVC created those monsters. The customers are extremely abusive the company is aware of it but as long as they're profitable it doesn't matter how abusive they are to the reps. Pay raises are on the very low scale.

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      5.0
      Jun 21, 2026
      Order service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility to work from home.

      Cons

      High call volume. Can't even sip water before the next call is coming through

      1.0
      May 13, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, is about the only pro for the job

      Cons

      No work life balance at all, you will NEVER get requested days off approved even if you put it in 10 days in advance, strict attendance policy, their metrics are insane, with mandatory upsells now being 3% and have to do an upsell now WITH EVERY CALL not just sale calls even if the customer is upset, went from 2%-3% upsell goal, I personally started with 38 people in my training there's maybe 3 of us left, you don't even get to breathe between calls, and told not to use the bathroom during high calls times is crazy.

      1
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