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      QVC

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      QVC reviews

      Customer Service Seemed good... - Customer Service Representative QVC Employee Review

      2.0
      Aug 22, 2019
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Trainers and coworkers were nice

      Cons

      Seems to care more about call times then actual customer service condescending rules and feed back from management (talk of 'grey areas' when talking about rules and policies all the time ) terrible points system for unpaid time off/missed days no job security you could be fired at the drop of a hat the system is always having some sort of issue between the actual computer system or the shipping and delivery department that ships items wrong or late constantly or it may never get sent at all thats a 'fun' conversation but dont take too long on that call or your fired

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      5.0
      Jun 21, 2026
      Order service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility to work from home.

      Cons

      High call volume. Can't even sip water before the next call is coming through

      1.0
      May 13, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, is about the only pro for the job

      Cons

      No work life balance at all, you will NEVER get requested days off approved even if you put it in 10 days in advance, strict attendance policy, their metrics are insane, with mandatory upsells now being 3% and have to do an upsell now WITH EVERY CALL not just sale calls even if the customer is upset, went from 2%-3% upsell goal, I personally started with 38 people in my training there's maybe 3 of us left, you don't even get to breathe between calls, and told not to use the bathroom during high calls times is crazy.

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