Returns Processor - Returns Processor QVC Employee Review

4.0
Oct 23, 2013
Recommend
CEO approval
Business Outlook

Pros

Organized, Team oriented, and fun. You are always staying busy; especially during the holidays. The pay is good for this particular department and the work is not hard.

Cons

Can be hectic and the people can be very immature. Also, there is not much moving up within the company. There are people there that have retired doing the same job they started off doing.

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5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility to work from home.

Cons

High call volume. Can't even sip water before the next call is coming through

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Only pros - wfh and you get a nice discount

Cons

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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