They didn't care about us in Lancaster. - Maintenance Mechanic QVC Employee Review

1.0
Jan 9, 2021
Recommend
CEO approval
Business Outlook

Pros

QVC has the structure in place that helps every employee feel like they are treated equally. If you have a complaint they have a vast system in place that makes you feel protected. However, there's a lot of politics in play with this company.

Cons

The pay was low for me. The company brought in other mechanics from the outside and didn't give proper raises to the loyal employees that have worked their for years. I was promoted to the mechanic role and was given a marginal raise, but the mechanics hired from the outside were making a lot more than me. This led to my eventual leave from the company, which a lot of people their in the same spot as me did the same thing. Production employees were treated poorly their also. I came from production and it felt like I was working in a sweat shop. Company didn't care about the Lancaster site as they completely shut it down to move forward with their agenda. They told us for years they would never do such a thing, but they lied.

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5.0
Jun 21, 2026
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Pros

Flexibility to work from home.

Cons

High call volume. Can't even sip water before the next call is coming through

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Only pros - wfh and you get a nice discount

Cons

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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