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      QVC

      Part of QVC Group

      Engaged Employer

      QVC reviews

      Decent company to work for - Customer Service Specialist QVC Employee Review

      4.0
      Feb 3, 2021
      Customer service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      I really like how progressive and diverse QVC is and how those values permeate through the company. Pretty much everyone is working at home due to COVID. Company provides the equipment and a pretty through 5 week training.

      Cons

      Dealing with customers on the phone non-stop is pretty draining and very tough. Basically CSR has to bend over backwards for the customer even if they are being an a**. Time is tightly managed with two 15 minute breaks and just a 30 minute lunch. You can only go to the bathroom during these times. A lot of micromanaging. You have to adhere to tight time goals and if you miss your target because you have a hard call, oh well...

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      5.0
      Jun 21, 2026
      Order service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility to work from home.

      Cons

      High call volume. Can't even sip water before the next call is coming through

      1.0
      May 13, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, is about the only pro for the job

      Cons

      No work life balance at all, you will NEVER get requested days off approved even if you put it in 10 days in advance, strict attendance policy, their metrics are insane, with mandatory upsells now being 3% and have to do an upsell now WITH EVERY CALL not just sale calls even if the customer is upset, went from 2%-3% upsell goal, I personally started with 38 people in my training there's maybe 3 of us left, you don't even get to breathe between calls, and told not to use the bathroom during high calls times is crazy.

      1
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