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      QVC

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      QVC reviews

      Fast paced and challenging but fun! - Customer Service Representative QVC Employee Review

      5.0
      Jun 5, 2014
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly, helpful staff and management, rewards for meeting targets, customers were pleasant to talk to and patient and generous discount for staff, great place to work!

      Cons

      Pressure on meeting very short call-time to meet customers needs. Booking holidays was not the easiest either!

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      5.0
      Jun 21, 2026
      Order service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility to work from home.

      Cons

      High call volume. Can't even sip water before the next call is coming through

      1.0
      Jun 20, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Only pros - wfh and you get a nice discount

      Cons

      Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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