Putting the Quality back in the Q - Anonymous employee QVC Employee Review

4.0
Jul 28, 2008
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A high level of creativity. The company is tapping in-house creativity on a regular basis. The CEO is determined to improve corporate culture and has created a senior team more in alignment with his views. Our President of US Commerce is forming small pockets of creativity throughout the organization. Our Benefits department and SVP of HR are focused on attracting and retaining top talent. One approach they're taking is through a more flexible workplace including e-commuting, flextime and job share. Part-time professionals are becoming more commonplace. Attention is being given to the workplace to provide a comfortable and satisfying work environment. A CEO who regularly communicates his thoughts to the entire organization and takes the time to report on what's working and what isn't. A new willingness to look at legacy policies and procedures and make changes where needed.

Cons

Too many promotions where the rank and file are left scratching their heads. Getting so bogged down in processes that it takes forever to get an idea launched. Too many layers of bureaucracy and too many people afraid to take a calculated risk. Getting information on comparable compensation is on you. Getting jobs re-classed is a ridiculously arduous process. Senior Managers who do not model the behaviors of the CEO and Commerce President. Taking too long to get back to prospective hires. We lose good candidates because of our slowness, our often non-competitive salaries, and our short-sighted vacation policies. A talent management program that is ridiculously complex.

Explore other reviews about QVC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility to work from home.

Cons

High call volume. Can't even sip water before the next call is coming through

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Only pros - wfh and you get a nice discount

Cons

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

See reviews by: Helpful|Rating|Date|All