Not the same - Customer Service Representative QVC Employee Review

3.0
Aug 9, 2021
Recommend
CEO approval
Business Outlook

Pros

I worked there before for 10 years, absolutely loved it. Left due to life circumstances.. So, thought I might try again because of my great experience before, however, its a lot different then now.. Things, that are still great: Team mates are very engaged and helpful. Most supervisors are very helpful. Great training & trainers

Cons

Things that are not so great: Pay to low for the work you do Takes way to long to set up direct deposit for check AHT expectation is a little unreal to provide excellent customer interaction

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5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility to work from home.

Cons

High call volume. Can't even sip water before the next call is coming through

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Only pros - wfh and you get a nice discount

Cons

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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