It is what you make of it, although those efforts will require much. - Manager QVC Employee Review

4.0
Nov 15, 2014
Recommend
CEO approval
Business Outlook

Pros

Right now is a very interesting time for the organization, which I find tremendously exciting. When things happen, they happen fast and I feel we are a very relevant player in our marketplace. My team is the best one I have ever had the privilege of leading, and together we work towards the best impact for our business partners. The director of my team in a terrific advocate for change and process improvement, and I do feel that I learn something new on a regular basis. If anything, my decision to join QVC has resulted in a great deal of professional growth and exposure to a very diverse set of teams.

Cons

I believe the company is working towards change, and doing what they can to remove roadblocks (although, that's a bit of a process to say the least). Generally, the culture is improving, but it still seems to be one of permission rather than one of healthy innovation and exploration. As a veteran in my field, I expect a certain degree of latitude and decision making. Sometimes I am allowed that, but more often the case is that I just proceed while securing as much buy-in as possible from my immediate team. Also, keep in mind that there are those that are a little too comfortable during their time with the company. I've experienced everything from the easily-threatened to the self elected emperor, and navigating those types of co-workers will test you. The flip side to that is that there are talented, highly motivated partners in other teams that will make great allies. You just have to find them, which will require you to get out of your area and do some serious relationship building.

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5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility to work from home.

Cons

High call volume. Can't even sip water before the next call is coming through

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Only pros - wfh and you get a nice discount

Cons

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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