Call center work. - Customer Service Representative QVC Employee Review

3.0
Dec 15, 2014
Recommend
CEO approval
Business Outlook

Pros

Flexible scheduling, good insurance, close to home

Cons

Rules, restrictions, and performance parameters were increasingly hard to meet. I know someone that worked there for over ten years that was cut for a 30 second difference in the monthly talk time. I guess it's just cheaper to hire a new person... *shrug* Some of the required hours and/or overtime were far removed from the possibility of a regular sleep/family schedule. Very much a place where the right people have to like you, for you to advance or stay. I'd say 'good ole boys club' but there are more women in the higher positions.

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5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility to work from home.

Cons

High call volume. Can't even sip water before the next call is coming through

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Only pros - wfh and you get a nice discount

Cons

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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