Great place to work - Customer Service Representative QVC Employee Review

4.0
Dec 29, 2014
Recommend
CEO approval
Business Outlook

Pros

Continued opportunities for growth if willing to change your schedule. Some of the supervisors are easy to work with and are willing to assist you in times of need. The facility is comfortable most of the time and the breaks are adequate. There are opportunities to make additional funds if willing to stay late. The insurance package was great. Better than the benefits I receive now.

Cons

Because it is a call center, you have to adhere to the schedule given, which sometimes interferes with certain aspects of life. Call volume is high. No bonuses offered.

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5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility to work from home.

Cons

High call volume. Can't even sip water before the next call is coming through

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Only pros - wfh and you get a nice discount

Cons

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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