Pros
The management legitmately care about the employees and offer help whenever they can. The company does little things, like serve breakfast and dinner during peak times and holidays. Scheduling was very flexable, they give each on-call employee a generous amount of unpaid time off, and part-time and full-time employees earn paid time off.
Cons
The customers are extremely demanding and can be very rude. QVC lets their customers get away with anything they want. If a customer is cursing at you, and you hang up on them, you will be fired. There are times where customers have made me cry because they are so rude. QVC wants you to complete a call in less than 96 seconds, which is unrealistic. This puts added stress on the OE Rep, because they have to provide excellent customer service, answer any and all questions the customer has, and they often have to explain how a certain item works or how easy pay works. All under 96 seconds. Often times, a call will average around 140 seconds. If you repeatedly don't make your talk time goal, you will be coached, then put into a retraining program. Eventually, if there is no sign of progress, they will terminate you.