Great Work from Home gig - Customer Service Representative QVC Employee Review

4.0
Mar 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Training is a month, you might get overwhelmed. Don't, The job overall is wonderful. The good customers trump the few who have tempter tantrums. After training you will have coaches listening in, and time to time your supervisor will ask you to chat. Otherwise you pretty much are on your own.

Cons

The schedules need to be reworked. 10 1/2 hours a day to work is a bit much.

Explore other reviews about QVC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility to work from home.

Cons

High call volume. Can't even sip water before the next call is coming through

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Only pros - wfh and you get a nice discount

Cons

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

See reviews by: Helpful|Rating|Date|All