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      QVC

      Part of QVC Group

      Engaged Employer

      QVC reviews

      Okay but Several Issue - Customer Service QVC Employee Review

      3.0
      Jun 2, 2022
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is really great Able to work at home with your laptop or desktop Great Training

      Cons

      System Issues Everything Customers are sometimes rude and you cannot hang up the phone Time Off System is confusing Calls are limited to 3 minutes for Customer Service which is impossible with these customers

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      5.0
      Jun 21, 2026
      Order service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility to work from home.

      Cons

      High call volume. Can't even sip water before the next call is coming through

      1.0
      Jun 20, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Only pros - wfh and you get a nice discount

      Cons

      Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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