Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      QVC

      Part of QVC Group

      Engaged Employer

      QVC reviews

      Unappreciated - Customer Service Representative QVC Employee Review

      2.0
      Jun 27, 2022
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      MOST customers are friendly and enjoyable to help.

      Cons

      You have time restrictions to be on a call or you will be written up and eventually terminated. It is impossible to fully assist a customer in that time frame. Different PTOs are available (floating holidays, & comp days), but will not be approved to be used. If you're lucky, you'll go on a "wait list" for a computer to decide if you can use the day you earned. There's no support from supervisors to try to assist. They direct you right back to the system to request. God help you if your sick, because you'll acquire "points" for missing work and eventually be terminated.

      Explore other reviews about QVC

      5.0
      Jun 21, 2026
      Order service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility to work from home.

      Cons

      High call volume. Can't even sip water before the next call is coming through

      1.0
      Jun 20, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Only pros - wfh and you get a nice discount

      Cons

      Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

      See reviews by: Helpful|Rating|Date|All
      Related searches: QVC jobs | QVC salaries | QVC benefits | QVC interviews
      QVC reviewsQVC Customer Service Representative reviewsQVC review