Pros
The job is great for people who just need a little extra income, and are just starting or exiting the labor force-- students just out of high school, the partially retired, etc. The high call volumes mean you are always busy, so the day goes by quickly. They have moved to a purely work-from-home format, which is badly needed when gas prices are over $4.50 per gal. The employee discounts are nice, especially if you are a heavy shopper with QVC anyway. Company would also give away prizes (consumer items), and does try to keep a fun atmosphere, although that has been harder with the pandemic and work-from-home format. Overtime hours are offered during peak season (the holidays), for those who want to work harder and earn more.
Cons
Calls often came in, one after the other, often with less than 2 seconds in-between. Most reps were no longer with company after 2 years; pretty much every rep was gone after 5 years (unless working in other departments-- Quality, Finance, etc.). Company did not seem to promote reps from within to Supervisor and higher level positions. Most supervisors seemed to be either female, or minorities, which could be a plus, or minus for those wanting to advance. Overall management style was Theory X-- very much like being in middle school or high school, with little input considered from reps, especially for less desirable changes. There are also many required days, which are generally around the holidays, and you are expected to work at home for these-- you can't grab your laptop and do work while visiting your out-of-state relatives, for instance. Management tries to keep pay rate in the middle of what comparable companies are offering for Customer Service Representatives, so whether by accident, or design, you'll most likely be working somewhere else in a few years. Plan accordingly...