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      QVC - just another company not an industry leader - Anonymous employee QVC Employee Review

      1.0
      Aug 27, 2008
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a job not a career, what else can be said.

      Cons

      No advancement or opportinuties to expand a persons career in other areas of the company. QVC has had a big retirement of upper / senior management. New management has no clue what is going on nor do they care. People are not a concern anymore. This is too bad for a company that counts on people to take orders and interact with the public.

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      5.0
      Jun 21, 2026
      Order service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility to work from home.

      Cons

      High call volume. Can't even sip water before the next call is coming through

      1.0
      Jun 20, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Only pros - wfh and you get a nice discount

      Cons

      Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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