Hated ir - Customer Service Representative QVC Employee Review

1.0
Aug 21, 2022
Recommend
CEO approval
Business Outlook

Pros

Lots of opportunity for overtime or TOWOP

Cons

Horrible customers Managers don’t care about employees Pay wasn’t great No matter what customers say you have to take it unless it’s threatening your life or theirs. Other than that. They can say whatever they want to you and you can’t do anything

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5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility to work from home.

Cons

High call volume. Can't even sip water before the next call is coming through

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Only pros - wfh and you get a nice discount

Cons

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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