They don’t appreciate their employees or take care of them when help is needed - Anonymous employee QVC Employee Review

3.0
Sep 17, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Employee discount and pto hours.

Cons

They only care about call times and not the quality. I received 100 score quality ratings but I came up about 7-10 seconds too long on my metrics so they let me go. They just want to take customers money and not make personal connections or to welcome the customers. I was also sexually harassed by several customers and received no help from my management team regarding those calls. Remote managers were also hard to get ahold of for help with issues.

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5.0
Jun 21, 2026
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CEO approval
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Pros

Flexibility to work from home.

Cons

High call volume. Can't even sip water before the next call is coming through

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Only pros - wfh and you get a nice discount

Cons

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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