Low Pay, Unprofessional Managers - Customer Service Representative QVC Employee Review

3.0
Dec 21, 2022
Recommend
CEO approval
Business Outlook

Pros

Customers (primarily elderly) are charming and a joy to help. The employee discount Benefits Work from home

Cons

Rigid time off policy Unprofessional managers (or at least mine were) AHT for customer service is way too low. Most elderly clients call on average 2 1/2 times just because CS reps are browbeaten to get them off the phone. It's unfortunate, This is a-ok gig until you find a better opportunity

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5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility to work from home.

Cons

High call volume. Can't even sip water before the next call is coming through

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Only pros - wfh and you get a nice discount

Cons

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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