Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      QVC

      Part of QVC Group

      Engaged Employer

      QVC reviews

      Would NOT make it a career - Customer Service Specialist QVC Employee Review

      3.0
      Aug 2, 2023
      Customer service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      work from home, pay is ok, co-workers are pretty friendly and most supervisors are helpful, a little room for upward mobility

      Cons

      Work can be stressful and mundane at times. Have to be plugged in constantly (no wireless anything), AHT (3 minutes) is way too low for CS. EVERYTHING seems to count against you. What you hear in training vs what you actually deal with is a complete opposite. The extremely outdated technology breaks down more than it works. A LOT of micro-managing and no real consistency on protocols (quality will say one thing, your supervisor will say another and a coach will give a third). No real access to physical areas (finance, warehouse), no remote access for online support to handle login issues. I'll stop here.

      Explore other reviews about QVC

      5.0
      Jun 21, 2026
      Order service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility to work from home.

      Cons

      High call volume. Can't even sip water before the next call is coming through

      1.0
      Jun 20, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Only pros - wfh and you get a nice discount

      Cons

      Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

      See reviews by: Helpful|Rating|Date|All
      Related searches: QVC jobs | QVC salaries | QVC benefits | QVC interviews
      QVC reviewsQVC Customer Service Specialist reviewsQVC review