Does not care about staff, only money! - Customer Service Representative QVC Employee Review

2.0
Jan 12, 2024
Recommend
CEO approval
Business Outlook

Pros

Great coworkers. Great discount. Benefits start day one.

Cons

Pay is too low compared to others. They will allow customers to talk crazy and outright disrespect you because "they spend a lot of money with us," Being able to plan anything is null as time off requests may not get approved until the day you requested off.

Explore other reviews about QVC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility to work from home.

Cons

High call volume. Can't even sip water before the next call is coming through

1.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, is about the only pro for the job

Cons

No work life balance at all, you will NEVER get requested days off approved even if you put it in 10 days in advance, strict attendance policy, their metrics are insane, with mandatory upsells now being 3% and have to do an upsell now WITH EVERY CALL not just sale calls even if the customer is upset, went from 2%-3% upsell goal, I personally started with 38 people in my training there's maybe 3 of us left, you don't even get to breathe between calls, and told not to use the bathroom during high calls times is crazy.

1
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