4.0
Apr 12, 2024
Current employee, less than 1 year
Hampton, VA
Recommend
CEO approval
Business Outlook
Pros
The best reason would be to help customers correct issues with shipped items, mostly faulty shipping on the warehouse's part for sending out wrong or damaged items
Cons
average handling time or aht should be more lenient based on the nature of the work. it's difficult to get a customer off the phone in 3 minutes if it is a particularly complicated or troubled call. Also quality should learn the difference between being polite and absolutely grovelling to the customer...