Pros
*Flexible work schedule during the week/ability to choose schedule type (4 days on, 3 days off) *Time off w/o pay (get off early), if it's not busy *WFH *Some really, really sweet customers!
Cons
*Some customers are extremely rude & racist. They berate other CS reps whose first language is not English. *Little training on nuanced, complex issues. Leaves you stuck (and slightly embarrassed) when you're unsure how to go about a customer's issue. *Effective communication between departments is nearly impossible. *New Return Label policy is frustrating for older customers who can't print their own or who may be homebound (+ returns are very costly). Not good when 90% of the customer base is elderly. *Calls are back-to-back-to-back-to-back. I worked 10-hour shifts some days. (two 15 min. breaks, one 30 min. lunch) Can't even get a sip of water or coffee in sometimes. *They monitor your "adherence" (aka. how well you are sticking to scheduled breaks/time on the phones). Anything below a 93% average results in reprimand. * Soooo many customers (who never fail to remind you they have been w/ QVC 30+ years) that say QVC is getting worse. I believe them. *Quality on products is often questionable. *Average handling time is rewarded for speed, not quality. So many customers say they have spoken w/ rude reps who just try to get them off the phone. *Pay starts at like $15/hr. I work other jobs (while Full-Time) to support myself.