Horrible pay, impossible requirements - Customer Service Representative QVC Employee Review

1.0
Aug 14, 2024
Recommend
CEO approval
Business Outlook

Pros

they did allow you to request time off that was unpaid quite often.

Cons

They expect SO much out of employees for no pay. You have to have almost perfect quality, adherence, sales etc... phone calls were back to back to back with literally no time to breathe. If you stopped taking calls, your manager would immediately message you like a babysitter. They would have very abusive customers but they didnt care how their employees were treated if that customer brought in money.

Explore other reviews about QVC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility to work from home.

Cons

High call volume. Can't even sip water before the next call is coming through

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Only pros - wfh and you get a nice discount

Cons

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

See reviews by: Helpful|Rating|Date|All