meet goals of else - Customer Service QVC Employee Review

2.0
Oct 15, 2024
Recommend
CEO approval
Business Outlook

Pros

discounts, and helping old ladies

Cons

the AHT time is crazy that they want someone to uphold and the upselling they push on you to dont meet goals even upselling you will get fired

Explore other reviews about QVC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility to work from home.

Cons

High call volume. Can't even sip water before the next call is coming through

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Only pros - wfh and you get a nice discount

Cons

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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