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      QVC

      Part of QVC Group

      Engaged Employer

      QVC reviews

      Your average call center job - Customer Service QVC Employee Review

      2.0
      Dec 13, 2024
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      They give you time to reach your target metrics. Managers are nice very independent work your pretty much on your own while working not much help which could be a con also. You may love it but not for me.

      Cons

      On the phones all day except your two 15 min break and lunch. Barely anytime at all between calls to take a breather. You cannot transfer to billing or anywhere else if they have an account problem. QVC love to lock or delete account which make customers very peed off. Most customer are decent. But there are some entitled elderly folks with that have 0 patience so that’s a pain.

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      5.0
      Jun 21, 2026
      Order service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility to work from home.

      Cons

      High call volume. Can't even sip water before the next call is coming through

      1.0
      Jun 20, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Only pros - wfh and you get a nice discount

      Cons

      Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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