Great benefits/not so great experience - Customer Service Representative QVC Employee Review

3.0
Apr 9, 2025
Recommend
CEO approval
Business Outlook

Pros

QVC offers pretty good coverage. Offers remote opportunities. Paid time off. Decent employee discount. Multiple trainings on techniques and workshops

Cons

Now merging with HSN they have gone under several and swift changes increasing sales goals and pressuring constantly to upsell. Also they only allow credit for certain things. Systems are not reliable always encountering a tech issue. Because of this it affects customers orders and billing. Customers complaining that quality of QVC is not the same. Most customers are elderly and do not like that they don’t receive paper return labels. QVC now processes returns online they are trying to get customers to adapt but because they are elderly and most don’t like to go online.

Explore other reviews about QVC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility to work from home.

Cons

High call volume. Can't even sip water before the next call is coming through

3.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

None the company is a terrible place with clueless people throughout

Cons

All cons. It’s not a good company.

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