11 Year Old Startup - With a Good Product But Not Always A Good Plan - Anonymous employee Qless Employee Review

3.0
Oct 19, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Ability to work remote as needed (depending upon position and location); unlimited vacation (and they do mean this); above average base pay for most positions (not all); and a solid commission and/or bonus plan (also depending upon position and manager); overall the people you work with are all driven and hard working and most of the leadership team is on your side and work together. The product has a lot of upside, and works well (most of the time); but it is something that is needed for better efficiency and customer service by utilizing technology to alleviate your waittimes.

Cons

There are always a few bad apples in the bunch, and this is no exception. Get on the wrong side of the wrong person and you will have to deal with internal conflict, micro management and conflicting assignments. They have to rewrite and retool the solution to make it easier to launch clients; and they need to find a way to better compete at the highest levels with their big competitors while staving off all of the newcomers that are building a SaaS solution easier and better at a lower price. They have cycles where they hire heavily, only to lay-off large chunks after a number of months; and then others have to step in and take over the additional duties until they can get more funding to continue to hire and grow again.

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Qless Response
7y
Thanks for this thoughtful review. Although we haven't had waves of lay-offs (there has been a single lay-off in the 12 year+ history of the company, and that was before the $10M round we closed recently), one is one too many for our taste, and you are right that there we should be more careful hiring, that we invest a lot of time and money in our staff, and that we want to help them succeed --this is the main reason we hire more every year. We have made changes to try to achieve that, and will continue to get better as we continue to grow. All that said, this doesn't sound like a review from a current employee, as (s)he wrote "they have to", "they have" and "they can", so it's clear (s)he's not a part of us. As I wrote before, the most helpful reviews are from current Liberators --those who have not been terminated, and those are almost unanimously good. It's unfortunate that Glassdoor does not verify employment (https://help.glassdoor.com/article/Does-Glassdoor-verify-employees/en_US), which would be easy to do.

Explore other reviews about Qless

5.0
Jan 24, 2026
Recommend
CEO approval
Business Outlook

Pros

New leadership in place has really transformed QLess. The corporate politics that once used to exist are no longer a thing. Great place to work if you want to really test your skills in a not so start up, start up environment.

Cons

Because of the change in leadership, we are currently in a rebuilding status. I believe needing patience here is a must until all things have been fortified

2.0
Feb 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Talented employees have come and go and I wish the new ones would stay. If leadership would change how they lead and manage the people, their attitude, there could be hope that the situation here would get better for the employees.

Cons

The leaders of this company have made poor decisions again and again like they never learned from past mistakes at all! They are also too arrogant to admit their mistakes, accept employees opinions and suggestions, so they have to avoid everything we had to say! They don’t treat us like we’re professionals, but like children that constantly need to monitor and control!! And that lead to employees suffocating and becoming miserable! It’s a toxic workplace! Good and talented employees come and go as quick as they joined the company! Management knows what the real problem here is but they can’t accept that their attitude is the problem! They allow people to leave and the employee turnover increasing! They kept insisting that’s it’s us who aren’t performing and doing our jobs hence the low pay and terrible benefits!

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