Don't let them sell you on a job, turnover is HIGH and 50% of company laid off last year - Sales Director Qless Employee Review

2.0
Feb 20, 2019
Recommend
CEO approval
Business Outlook

Pros

flexible PTO, decent base pay

Cons

NO training, terrible CEO and other C level leadership

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Qless Response
7y
First of all, we have never had a Sales Director in Pasadena, and every Sales Director who has ever worked here for over a year is still with us with a single exception a long time ago and far from California (termination for lack of performance), so this review is false. Second, the content of the review is also patently false: A. We never laid off 50% of the company --or anything even close. B. Turnover is well below industry standards, and below Apple's, Google's and Amazon's, to name three great companies with published stats. We lose less than 6% of our employees to resignations annually, which means the average tenure of the Liberators (our employees) is over 16 years. That's more than 90% better than the national average. C. There is certainly training of our new employees (two of them are sitting in training as I write), but it is true that this is a place where you are expected to start swimming pretty quickly, so if you want to be hand-held, QLess may not be the place for you. Third, we don't really sell people on jobs here; we are extremely selective and only want self-motivated people who really want us to achieve our vision of a world without lines and our mission of extending enjoyable life. For some positions, we are more selective than Harvard. So chances are if you need to be sold, you don't belong here. Finally, note that companies --including QLess-- seldom let go salespeople who are selling enough, as they make money for the company. So it looks like this was a mutually bad fit. The one truth in this review is the note about the CEO: I am indeed terrible. Terrible at getting anything productive from anonymous criticism as vague as the above --although I do love constructive criticism when it is specific and actionable. In sum, I'd encourage readers to speak with the Liberators --actual employees who made the cut and are in a job here, rather than reading the reviews of those who didn't and aren't. The facts speak for themselves: 1. Over 12 years of uninterrupted growth 2. Crowned the Best Small Computer Services Company in America for the last six consecutive years at the American Business Awards 3. Crowned the Best Small Computer Services Company in the world for the third time at the last edition of the International Business Awards 4. Named one of L.A.'s Best Places to Work by the Los Angeles Business Journal. 5. The overwhelming majority of reviews by current employees are good. Best of luck!

Explore other reviews about Qless

5.0
Jan 24, 2026
Recommend
CEO approval
Business Outlook

Pros

New leadership in place has really transformed QLess. The corporate politics that once used to exist are no longer a thing. Great place to work if you want to really test your skills in a not so start up, start up environment.

Cons

Because of the change in leadership, we are currently in a rebuilding status. I believe needing patience here is a must until all things have been fortified

2.0
Feb 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Talented employees have come and go and I wish the new ones would stay. If leadership would change how they lead and manage the people, their attitude, there could be hope that the situation here would get better for the employees.

Cons

The leaders of this company have made poor decisions again and again like they never learned from past mistakes at all! They are also too arrogant to admit their mistakes, accept employees opinions and suggestions, so they have to avoid everything we had to say! They don’t treat us like we’re professionals, but like children that constantly need to monitor and control!! And that lead to employees suffocating and becoming miserable! It’s a toxic workplace! Good and talented employees come and go as quick as they joined the company! Management knows what the real problem here is but they can’t accept that their attitude is the problem! They allow people to leave and the employee turnover increasing! They kept insisting that’s it’s us who aren’t performing and doing our jobs hence the low pay and terrible benefits!

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