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      Quest Diagnostics

      Engaged Employer

      Quest Diagnostics reviews

      Doesn’t care about employees or customers - Customer Service Representative (CSR) Quest Diagnostics Employee Review

      2.0
      Jun 21, 2023
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Health Insurance, set hours

      Cons

      Company will literally put screws to you to, every call has to be under 3 minutes which is impossible in any customer service environment, QA evaluations were done by people who knew nothing about your department & simplicities like wording were counted against you, if you did not get 100% on QA scores you were given a 3 strikes & your out warning system, be prepared to be on Depression & Anxiety meds

      Explore other reviews about Quest Diagnostics

      5.0
      Jun 22, 2026
      Histology technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Quest has a good work environment

      Cons

      There are no Cons so far

      3.0
      Jul 7, 2026
      Phlebotomist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is higher than most in the area. Hours are good. Benefits are good.

      Cons

      It’s very difficult to get time off for anything, regardless of how much vacation time you have. Only 15% of those hours will carry over and you lose what you’ve worked for and weren’t able to use. Not enough floats to cover the territory so people can actually get time off. Pay raises aren’t very good.

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