Good product but lack of direction - Customer Success Engineer Qumulo Employee Review

4.0
Jul 9, 2019
Recommend
CEO approval
Business Outlook

Pros

+ Company has a rather competitive product within a few key markets. + Small enough company that an individual is able to stand out. + Great people to work with for the most part. + Flat management, very little micromanagement.

Cons

- Product management has firm roadmap, they are chasing the money of a handful of customers instead of guiding the evolution of the product in a way that can attract the most customers. - Too much of a rush during end of quarter to help 'close deals' by rushing troubleshooting or internal company processes. - Engineering is misguided in some things, typical developer mindset. The code works in a lab, but has issues when it meets the real world. - No idea what my career path is. The lack of traditional management is confusing and can leave you wondering where you're going to go.

Explore other reviews about Qumulo

5.0
Sep 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Qumulo has a long history of incredible hires. Smart people that are very passionate about what they do and how the customers benefit from the work they do. It's a very collaborative environment, people want to hear your ideas on how to improve the customer experience. Qumulo's CS team complete changed the way Enterprise technical support it delivered, and continues to be best in show when it comes to support delivery

Cons

There was a history of high turnover in marketing prior to 2023, very often that impacted multi-department and company wide efforts.

1
2.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Large territories, no contention on account ownership at their size.

Cons

Small company problems. Core product not as differentiated as they would think. Lots of selling around feature gaps. High churn.

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