Pros
Loved working in an Emergency Room assisting people and clinicians. R1RCM platform ok and was combined with hospital I worked in and insurance websites. Happy to work as a team member taking care of patient access. Genuinely enjoyed assisting patients, medical staff and clinicians. I respected everyone there for caring to work there. it is not about the money for staff. It's a freaking grind.
Cons
Training was basically on the job after a few days of intro information. Trained by multiple people as i worked; some were hostile others we helpful. If one isn't fast enough - game over. its a young person or fast typist position. Lots of pressure from clinicians and medical people when patient comes in on an ambulance; messing up then is not an option. Multiple major systems including R1RCM were down from time to time or passwords would not work and I was blamed. I did get nervous typing at times but other times I was goaded and ridiculed and made to feel very inadequate.