Self-Service at its worst - Anonymous employee R1 RCM Employee Review

3.0
Jun 18, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good coworkers and remote opportunities

Cons

Everything is self-serve. Need help with updating someone - read the article or figure it out yourself. Didn’t get paid - probably your own fault for not reading an article or you can figure out what happened for yourself. Your manager is abusive - there’s an article on how to report it but they expect you to handle it yourself. There is a large team of customer care specialists for employees but they are encouraged to send the article that best makes sense for the issue and then close the ticket.

Explore other reviews about R1 RCM

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing work life balance and flexible hours with many projects to learn from

Cons

No promotions, and the yearly pay increase is basically the inflation rate

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R1 RCM Response
3w
Thank you for this valuable feedback! We are so grateful for the time that you spent with us at R1 and wish you all the best with your career.
2.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The voluntary separation offer was good.

Cons

I and hundreds of colleagues were transferred from Providence Health & Services to R1. We were told we were guaranteed our jobs for a year. They started offering voluntary separation packages less than a year in. This was suspicious. I didn't take the first couple of offers, but eventually I did - things were feeling uneasy. Since leaving I've heard that there were several layoffs. R1's India team has taken over a lot of the coding we were doing. In the reviews I read before we started with R1 I know losing jobs to the India team was common. I'm glad I left when I did but it's been hard finding a new job.

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