Not the worst place - Patient Access Representative R1 RCM Employee Review

2.0
Apr 21, 2024
Recommend
CEO approval
Business Outlook

Pros

The job itself is interesting. If you like to be kept busy, literally your entire shift, this is the job for you. You’ll constantly be talking to patients and helping them with the registration link on their phone. The registration process is lengthy, so be aware that the patients rarely want to do it, let alone complete it.

Cons

The main reason I left was due to favoritism at this location. I understand this issue comes with any job, but the favoritism at this location was another level. My manager, at the time of my employment, would ask employees to tattle on each other. Everyone used this principle as leverage to report ANYTHING that could be used against you. They will send your corrections out to the leaders of every department (even the ones that have nothing to do with you), and by the end of the day every single coworker has heard all the gossip about what was messed up and who’s fault was it. If you have a thick skin, like the fast pace, assertive environment and you can stay out of the company drama, you’ll like this job.

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R1 RCM Response
2y
Sorry to hear that your experience at R1 was not as you expected. We would welcome the opportunity to hear from you via our Human Resources team at HRSupport@r1rcm.com. We value feedback and are continually committed to ensuring that R1 is a great place to work for all employees.

Explore other reviews about R1 RCM

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing work life balance and flexible hours with many projects to learn from

Cons

No promotions, and the yearly pay increase is basically the inflation rate

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R1 RCM Response
4w
Thank you for this valuable feedback! We are so grateful for the time that you spent with us at R1 and wish you all the best with your career.
2.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The voluntary separation offer was good.

Cons

I and hundreds of colleagues were transferred from Providence Health & Services to R1. We were told we were guaranteed our jobs for a year. They started offering voluntary separation packages less than a year in. This was suspicious. I didn't take the first couple of offers, but eventually I did - things were feeling uneasy. Since leaving I've heard that there were several layoffs. R1's India team has taken over a lot of the coding we were doing. In the reviews I read before we started with R1 I know losing jobs to the India team was common. I'm glad I left when I did but it's been hard finding a new job.

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