good to learn - Customer Service Representative (CSR) R1 RCM Employee Review

5.0
Dec 14, 2024
Recommend
CEO approval
Business Outlook

Pros

Good Review Title: "Great Opportunities to Learn and Grow" Rating: ⭐⭐⭐⭐☆ Pros: Comprehensive Training: R1 RCM offers extensive training for employees, especially in revenue cycle management and the use of healthcare technology like Epic. Career Growth: Clear paths for promotion, with opportunities to move into specialized roles or management. Supportive Team Culture: Colleagues and managers are generally helpful and encourage collaboration. Flexibility: Many roles provide hybrid or remote work options, allowing for better work-life balance. Industry Leader: As a top player in healthcare revenue management, the company provides exposure to cutting-edge tools and processes.

Cons

Bad Review Title: "Needs Improvement in Work-Life Balance" Rating: ⭐⭐☆☆☆ Pros: The company offers solid initial training and exposure to healthcare systems like Epic. Team members are knowledgeable and often supportive of new hires. Being part of a recognized name in healthcare revenue cycle looks good on a resume. Cons: High Workload: The expectations for productivity often result in long hours, impacting work-life balance. Compensation Issues: Salaries and raises don't match the effort or experience level required for the roles. Micromanagement: Some teams have overly rigid structures, which can hinder autonomy. Limited Career Progression: Opportunities for advancement seem biased or unclear, causing frustration among employees. Lack of Transparency: Communication from upper management about company direction or changes can feel insufficient.

Explore other reviews about R1 RCM

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing work life balance and flexible hours with many projects to learn from

Cons

No promotions, and the yearly pay increase is basically the inflation rate

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R1 RCM Response
4w
Thank you for this valuable feedback! We are so grateful for the time that you spent with us at R1 and wish you all the best with your career.
2.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The voluntary separation offer was good.

Cons

I and hundreds of colleagues were transferred from Providence Health & Services to R1. We were told we were guaranteed our jobs for a year. They started offering voluntary separation packages less than a year in. This was suspicious. I didn't take the first couple of offers, but eventually I did - things were feeling uneasy. Since leaving I've heard that there were several layoffs. R1's India team has taken over a lot of the coding we were doing. In the reviews I read before we started with R1 I know losing jobs to the India team was common. I'm glad I left when I did but it's been hard finding a new job.

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