Do not take a closer position here - Patient Service Representative RAYUS Radiology Employee Review

1.0
Feb 8, 2022
Recommend
CEO approval
Business Outlook

Pros

Health insurance, 401k, opportunity for new jobs within the company

Cons

I was the “closer” so that included a lot of extra work that was not explained to me when I was hired, such as being responsible for stat patients, relaying information to doctors, cleaning up after everybody, etc. I was told my extra pay for the extra work was 50 cents an hour, which was not worth it, but I found out there were people who did not have my extra responsibilities getting the same pay as me. When I expressed concern about the pay inequality I was facing to HR somebody in the company confronted the coworker who told me her pay and scolded her for sharing her pay rate, which employees have a right to discuss, and nobody bothered to respond to me. I never knew what time I was leaving so I was never able to make evening plans, even when I came into my shift, the last appointment of the evening was constantly changing. Most nights my coworkers would be allowed to leave early and I was left alone to take care of patients in the waiting room and stat patients for much longer than the time designated. I was also told to park my car in the back of the parking lot, when I expressed my concern about how I have to walk out in the middle of the night alone to get to my car as closer, I was told I should still park in the back and I could move my car later in the day up closer. Whenever I turned to my manager about an issue or for some help with my job she would ignore me. Once 15 minutes into my shift I was informed about a death in my family, I told my manager and she told me I could cry in her office for a little bit but I can’t leave work. She didn’t even bother to ask anybody to cover for me. When I went to HR about it I was told “she should have been more flexible” and as far as I’m aware nothing was done about it. A majority of my coworkers were not vaccinated, despite working in a medical facility, including my manager, and many of the techs, and everybody would often talk openly at work negatively about the covid 19 vaccination. Also when I got the job I was not told about having to work extra shifts on Saturdays, at least once a month. When I was done training my manager told me I must sign up for one Saturday a month as a sixth day. I asked HR about it and was told it was completely optional so I chose not to do it as it wasn’t what I signed up for. Soon after my manager sent an email exclaiming then a 6th day of 8 hours, one Saturday a month was now mandatory. It was a toxic workplace and I only wish I had quit the job sooner, there is a very high turnover rate unsurprisingly.

Explore other reviews about RAYUS Radiology

5.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

The work-from-home structure was nice.

Cons

I didn't get exposed to many cons, but I have heard stories from other employees.

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RAYUS Radiology Response
2mo
Thank you for leaving a 5-Star review with RAYUS! We appreciate you taking time to leave a review and let us know what you enjoyed about your experience.
4.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

The work environment is supportive and fun

Cons

not a lof of opportunities to advance carrer

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