Great place to start career - Customer Service Representative (CSR) RBC Employee Review

4.0
Jun 16, 2025
Recommend
CEO approval
Business Outlook

Pros

great paid training session, it does feel like school with tests and evaluation but they prepare you really well

Cons

although its a great place that helps you advance your career, it is dependent on good survey scores so poor performance early can hinder your scores. Pay is on the lower side for CSR. Hours and shifts are based on top performers also.

Explore other reviews about RBC

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Opportunities to work on enterprise-scale systems with modern tooling and automation initiatives. Excellent collaboration between infrastructure and incident management teams; vendor coordination is efficient. Competitive compensation and benefits package, including solid health coverage and retirement matching.

Cons

Workload spikes during major incidents can challenge work-life balance, especially when on-call.

3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Stable work life balance. The culture is really great, very easy to work with complex management and managers. Willing to help you grow and learn with clients

Cons

Not a lot of room for growth unless you come in the door with that expectation. It can be very easy to get stuck in this role as your pay slowly increases and the job title mostly stays the same. Associate promotions and raises are rarely given and take a lot of coercion to get.

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