Pros
-revolve discount -you get paid based on how you perform. so even though the pay is pretty low, you make more if you work harder than your co-worker -managers acknowledge if you are a good performer ; I appreciated that my hard work didn’t go un-noticed -upper upper management was nice (heads of CS), but not so much the leads
Cons
-micromanagement was insane, you can barely even go to the bathroom for 5 minutes without management asking where you are -you’re expected to bend over backwards for customers. customers fully take advantage of this & are rude to reps -overtime was expected almost daily. OT pay is nice, but work life balance was extremely difficult -I was one of the “top performing” agents on the team & still felt extremely micromanaged -I understand it’s a customer service job, but the work load is A LOT. this position deserves higher pay (if you perform efficiently) -not really room for growth unless you want to stay in customer service forever -no sense of community. it was WFH when I worked there, so I didn’t know any of my coworkers & no one really made an effort to bond our team/get to know each other -mentally draining job because of everything I listed above. I would get burnt out occasionally & often questioned if the job was even worth it